Technician & intervention scheduling software

Scheduling interventions for your field technicians

IT services, field maintenance, after-sales: schedule all your interventions and on-call duty in real time

With Netside Planning, schedule and track in real time all interventions for your field technicians, whatever your sector (IT services, industrial maintenance, after-sales, cleaning, telecoms, energy). A solution trusted by IT service companies and large accounts managing hundreds of technicians across France and Belgium.

• Schedule interventions, repairs and preventive maintenance in real time from a centralised schedule
• Schedule your teams' on-call duty: on-call weeks and rotations — directly in the planning tool
• Track paid leave, RTT and sick leave for all your technicians
• Book your company vehicles and check their availability at a glance
• Attach documents (quotes, photos, job sheets) directly to tasks
• Track interventions by customer, location, resource, category and ticket number
• Use the QR code time tracking to calculate hours worked at your customers' sites
• Export your schedule to Excel in one click

Monitor the availability of your human resources (technicians, project managers) and assets (vehicles, IT equipment, meeting rooms). Add up to 5 custom fields in your tasks to adapt the schedule to your business.

Keep permanent contact with your field teams via the Mobility pack: automatic SMS and email alerts before each intervention, schedule viewable on smartphone.

Using the built-in search engine, get a full activity report (intervention types, customers, leave, hours worked, tickets) and export results to Excel in one click. Customise each technician's access and editing rights on their schedule.

Learn more about Netside Planning

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