Article 1 : Preamble
The present general terms and conditions apply exclusively between the Netside Tools SARL company and any person visiting or placing an order on the en.netside-planning.com site.
Any visitor may read the general terms and conditions on the en.netside-planning.com site (section « terms and conditions »). These conditions are subject to modification; the applicable conditions are those in force on the en.netside-planning.com site at the date your order is placed.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of a subscription to use the planning management product offered by Netside Tools to the Customer.
These general sale conditions are written in English and set out the obligations and rights of the Customer and of Netside Tools.
In this respect, the Customer acknowledges accepting without reservation all the provisions set out in these general conditions. Netside Tools reciprocally commits to fulfilling the obligations incumbent upon it under these same general conditions.
Article 2 : Ownership of the site and the « Netside Planning » trademark
This site and the trademark « Netside Planning » are the property of Netside Tools SARL, a company with a share capital of 10,000 euros, whose registered office is located at: 81 avenue Kheireddine Pacha - Pacha Centre, Bloc A, 6th floor, Apt A22 - Montplaisir, 1073 Tunis.
We grant you a limited licence to access and use the site en.netside-planning.com for your personal use. You are not authorised to download or modify all or part of this site without our express written authorisation. This licence does not permit you in any case to use this site or its content for sale or any other commercial purpose (listed products, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, graphics, images, texts, photographs, videos or tools).
Article 3 : Data confidentiality
3.1 Personal data
Netside Tools SARL undertakes to protect your personal data. All personal data we collect is processed with strict confidentiality and will never be disclosed to parties outside Netside Tools SARL.
Upon termination of a subscription, Netside Tools SARL undertakes to delete the Customer's data stored on its servers.
In the context of data portability, Netside Tools SARL will provide the Customer with a means of retrieving their data before deletion, either via the Excel exports available in the application, or through our API (JSON format export).
3.2 Logo and name of customer
For promotional purposes, Netside Tools may display the brand (name and logo) of our customers on our website. If the Customer objects to this use, Netside Tools undertakes to remove it upon simple request.
Article 4 : Contract
4.1 Conditions to place an order
Only persons legally capable of entering into contracts for the products offered on the Site may place orders on the en.netside-planning.com site.
When placing an order, the Customer warrants that they have full legal capacity to adhere to these general conditions and thereby conclude this contract.
When paying by credit card, the Customer warrants that they are fully authorised to use the card and that it provides access to sufficient funds to cover all costs required to settle the order.
4.2 Order
After your order is placed, we will send you a confirmation email along with a link to access your planning.
4.3 Contract period
These general sale conditions are concluded for the entire duration required by the subscribed services, until the expiry of the subscription.
4.4 Conclusion of the contract
When the Customer places an order online for the services presented on the en.netside-planning.com site, the Customer's electronic signature on the order form marks the conclusion of the contract between the Customer and Netside Tools.
Any order validated by the Customer constitutes an irrevocable acceptance of these general conditions.
Article 5 : Product
5.1 : Description and product information
The product offered by Netside Tools complies with applicable French legislation and standards.
Netside Tools endeavours to present its main features on its website and through a free trial version available for 15 days.
In the event of a description error, the Customer will not automatically be entitled to a refund of their subscription.
5.2 : Availability
Netside Tools undertakes to fulfil orders received subject to product availability.
In the event of product unavailability, Netside Tools shall not be held liable and the Customer shall not be entitled to compensation.
However, Netside Tools undertakes to inform the Customer as promptly as possible of the estimated availability date and to offer a refund where applicable.
If the Customer opts for a refund, Netside Tools will make every effort to process it within 30 days from the date on which Netside Tools notified the Customer of the unavailability.
Where this deadline is exceeded for reasons beyond Netside Tools' control, Netside Tools shall not be liable.
Article 6 : Pricing
6.1 : Price
Prices for products sold on the Site are quoted in Euros inclusive of all taxes and are valid for as long as they appear on the pricing page.
Our company is an offshore company not subject to VAT; no VAT will therefore apply to orders.
6.2 : Subscription pricing
The application is offered as a subscription of 3 months (minimum), 6 months, 12 months or 24 months.
At the time of payment, the amount due corresponds to the total price for the chosen subscription period.
6.3 : Price variations
Prices may change after publication on the Site, for example as part of a time-limited promotional offer.
6.4 : Pricing errors
All prices are given subject to typographical error. In the event of an error, Netside Tools will contact the Customer to notify them and inform them that the order will be invoiced at the corrected price. The Customer may cancel the order without penalty if they do not accept the corrected conditions.
Article 7 : Payment
7.1 : Payment method
Payment is made by bank transfer.
7.3 : Invoice
Netside Tools undertakes to provide the Customer with an invoice, either by email or via an online link.
7.4 : Non-payment
Netside Tools reserves the right to suspend or close the account of any Customer who breaches these General Conditions.
Any person whose account has been suspended or closed may not place orders on the Site without the prior authorisation of Netside Tools.
Netside Tools reserves the right to refuse or withhold fulfilment of an order from a Customer who has not fully settled a previous order, or with whom a dispute remains unresolved.
Netside Tools retains ownership of the products until full payment is received.
Article 8 : Right of withdrawal
The Customer has no right of withdrawal from their order, given the nature of the services sold and the opportunity to evaluate the product free of charge for 15 days.
Article 9 : Applicable law
9.1 : Jurisdiction
These general sale conditions shall be governed by and interpreted in accordance with Tunisian law.
If any provision of these general conditions is found to be unlawful or unenforceable by a court decision, the remaining provisions shall continue to apply.
9.2 : Liability
Netside Tools' liability under these general sale conditions shall not exceed an amount equal to the sums paid or payable in the transaction giving rise to the said liability, regardless of the cause or form of the action.
Article 10 : Personal data and GDPR
Information collected by Netside Tools in connection with an order is necessary for the proper management of that order.
In accordance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), the Customer has the right to access, rectify, object to, and request deletion of their personal data by writing to: Netside Tools, Service client, 81 Avenue Kheireddine Pacha, Pacha Centre, Bloc A 6th Floor Apt A22 - Montplaisir, 1073, TUNIS, TUNISIA
